Privacy Policy
Your privacy and data protection are fundamental to how we operate. This policy explains how we collect, use, and protect your information.
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Privacy Overview
At Hello World Systems, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services.
Our Privacy Commitment
- • We never sell your personal data to third parties
- • We only collect data necessary to provide our services
- • You have full control over your data and privacy settings
- • We comply with GDPR, POPIA, and other data protection laws
Transparent Collection
We clearly explain what data we collect and why
Secure Protection
Advanced security measures protect your information
Your Control
Access, modify, or delete your data anytime
Data Collection
Information You Provide
We collect information you voluntarily provide when using our services:
- Contact Information: Name, email, phone, address
- Business Details: Company name, role, industry
- Account Data: Login credentials, preferences
- Communications: Messages, support requests, feedback
Automatically Collected Data
We automatically collect certain information when you visit our website:
- Usage Data: Pages visited, time spent, interactions
- Device Information: Browser, OS, device type
- Location Data: IP address, general location
- Performance Data: Load times, errors, system performance
How We Use Your Data
Service Delivery
- • Provide software solutions and support
- • Process payments and manage accounts
- • Deliver customer service and technical support
- • Send service updates and notifications
Product Improvement
- • Analyze usage patterns and performance
- • Develop new features and services
- • Enhance user experience and interface
- • Fix bugs and technical issues
Communication
- • Send marketing communications (with consent)
- • Share product news and updates
- • Conduct surveys and research
- • Provide educational content
Legal & Security
- • Comply with legal requirements
- • Prevent fraud and security threats
- • Enforce terms of service
- • Protect user safety and rights
Data Sharing & Third Parties
Our Commitment
We never sell your personal data to third parties. We only share information when necessary to provide our services or when legally required to do so.
Service Providers
We work with trusted third-party service providers to deliver our services:
Cloud Hosting
Secure infrastructure providers for data storage and processing
Payment Processing
Encrypted payment systems for subscription management
Analytics
Anonymized usage data for product improvement
Support Tools
Customer service and technical support platforms
Legal Requirements
We may share your information when legally required to:
- Comply with court orders or legal process
- Respond to government or regulatory requests
- Protect our rights and prevent fraud
- Ensure public safety and security
Data Transfer Safeguards
Encryption
All data transfers use industry-standard encryption
Contracts
Strict data processing agreements with all partners
Compliance
Regular audits ensure GDPR and POPIA compliance
Data Security
Security-First Approach
We implement comprehensive security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-End Encryption
AES-256 encryption for data at rest and in transit
- Multi-Factor Authentication
Additional security layers for account access
- Secure Backups
Regular encrypted backups with geographic distribution
- Intrusion Detection
24/7 monitoring for security threats
Access Controls
- Role-Based Access
Granular permissions based on job requirements
- Audit Logging
Complete access logs for all data interactions
- Session Management
Automatic session timeouts and secure tokens
Compliance & Certifications
ISO 27001
Information Security Management
GDPR
European Data Protection
POPIA
South African Privacy Act
SOC 2
Security & Availability
Incident Response
24/7 security team activation
Within 72 hours of discovery
Full remediation and prevention
Your Privacy Rights
Under GDPR & POPIA
You have comprehensive rights regarding your personal data, protected under both European GDPR and South African POPIA regulations.
Access
Request a copy of your personal data
Rectification
Correct inaccurate information
Erasure
Request deletion of your data
Restrict
Limit how we process your data
Portability
Export your data
Object
Object to processing
Contact Our Data Protection Officer
If you have questions about this privacy policy or want to exercise your data rights, please contact our Data Protection Officer.
Contact Information
Data Protection Officer
Johannesburg, South Africa
Response Times
We will acknowledge your request within 72 hours and keep you updated on progress.