Customer support
Getting you set up, keeping you set up, and noticing when something you paid for is not being used. Software that sits unused is a refund waiting to happen, and we would rather fix that than lose you.
Not a fault?
If something is broken, technical support is the faster route. This page is for accounts, onboarding and getting more out of what you have.
Technical supportComprehensive customer success services
What we do beyond fixing things that break.
Account Management
Dedicated account managers to ensure your ongoing success and satisfaction with our solutions. One person who knows your setup, so you are not re-explaining it every time.
- A named contact rather than a shared inbox
- Plan and licence changes handled without a sales conversation
- A route for the things that are not urgent enough to be a ticket
Multiple ways to connect
The main route. A person reads every message and replies, usually the same working day.
Send a messageScheduled call
For anything that is quicker said than typed, booked at a time that suits your shift pattern.
Book a callOn site
For rollouts, training days and the occasions where being in the room is worth the drive.
Ask about a visit