Effective October 2026
This Acceptable Use Policy applies to every customer and user of the services that Hello World Systems (Pty) Ltd provides, including website hosting, email hosting, virtual and managed servers, cloud hosting in South Africa, backup and disaster recovery, and the software we host for our clients. It forms part of every agreement for those services.
We apply this policy together with the ISPA Code of Conduct and our Privacy Policy.
What you may not do
You may not use our services for:
- Unlawful content and activity: Using our services to break any South African law, including the Electronic Communications and Transactions Act, the Cybercrimes Act, the Protection of Personal Information Act and the Films and Publications Act, or to help someone else do so.
- Child sexual abuse material: Hosting, sending, linking to or storing child sexual abuse material. We report every instance to the South African Police Service and the Film and Publication Board as the law requires, preserve the evidence and close the account.
- Spam: Sending unsolicited bulk or commercial email or messages, harvesting addresses, or hosting a site advertised by spam. Marketing messages must follow section 69 of POPIA and the Consumer Protection Act, with a working way to opt out.
- Attacks and unauthorised access: Hacking, port scanning, denial of service attacks, spreading malware, phishing, or trying to get into any system, account or data without permission, whether on our network or anyone else’s.
- Infringement: Publishing or sharing material that infringes copyright, trade marks or other intellectual property, or that defames or harasses a person.
- Misuse of resources: Using our services in a way that harms their stability or other customers, such as running open mail relays, open proxies or cryptocurrency mining on shared hosting.
Your responsibilities
You are responsible for everything published or sent from your account, including by people you give access to. Keep passwords private, use two step verification where we offer it, keep the software you install up to date, and tell us straight away if you think your account has been compromised.
Takedown notices
Anyone who believes that material we host is unlawful or infringes their rights can send a takedown notice under section 77 of the Electronic Communications and Transactions Act to abuse@helloworld.africa. The notice must include the complainant’s full name and address, signature, the right that is said to be infringed, the material concerned and where it is, the remedial action required, contact details, and a statement in good faith that the information is true and correct.
Notices can also be lodged through ISPA, as our industry representative body. We act on valid notices promptly, tell the customer concerned and keep a record. A person who sends a notice knowing it is false can be held liable for the damage it causes.
How we enforce this policy
Depending on how serious a breach is, we may warn you, remove the material, suspend the service, or end the agreement. Where the law requires it, or where people are at risk, we report the matter to the authorities and cooperate with lawful requests. We will not refund fees for a service suspended because of a breach of this policy.
Complaints and contact
Report abuse to abuse@helloworld.africa and security issues to security@helloworld.africa. For anything else, write to info@helloworld.africa or call 087 1886 437. We acknowledge complaints within two working days. If you are not satisfied with how we handle a complaint, you may refer it to ISPA.