Digital transformation
Moving work off paper and out of spreadsheets, in pieces that each pay for themselves. The word is overused, so here is what we mean by it: fewer forms, less re-keying, and numbers you can trust.
In pieces, not one leap
Every phase delivers something on its own, so you can stop after any of them and still be better off than when you started.
Benefits
Results before the end
Each phase delivers working software, so value arrives during the programme rather than after it.
A way to stop
If the first phase does not pay off, you can stop. Programmes without an exit are how budgets disappear.
The people brought with you
Training and change work planned in, because the software is never what fails.
What it covers
Process first
We map how the work runs today and fix what is broken about it before automating it. Automating a bad process just makes it fail faster.
Paper to digital
The forms, registers and books that still run on paper, moved into something searchable and auditable.
One record per person
The same citizen, customer or employee across every system, rather than four records that disagree.
Reporting that holds up
Numbers pulled from the system rather than assembled by hand the week they are due.
How the work runs
Assess
What runs on paper, what runs on spreadsheets, and what that is costing.
Prioritise
The piece with the best return for the least disruption goes first.
Deliver a phase
Built, migrated, trained, live. Then measured against what we said it would do.
Decide again
Whether the next phase is still the right one. Often it is not, and that is the point of doing it this way.