Go-live support
The first days on a new system, when the questions that no test environment surfaced all arrive at once. We stay on through it rather than handing over and leaving.
How long we stay
Through the first live week at minimum, and the first month end, which is when the questions that matter tend to appear.
Benefits
Somebody reachable
A named person who knows your configuration, available during the hours you are actually trading.
Fast fixes
Configuration changed the same day where the real usage exposes something the test environment did not.
Confidence in the numbers
The first month end checked with you, so you know the reports can be relied on before you rely on them.
What it covers
On hand at go-live
Present, in the room or on a call, for the first day. Not a ticket queue.
Daily check-ins
A short call each day of the first week to catch the things nobody thought worth reporting.
Configuration adjustments
The settings that looked right in planning and turn out to be wrong in practice, changed quickly.
Handover
A written record of your configuration and the decisions behind it, so the next person is not guessing.
How the work runs
Readiness check
Data in, users created, devices working, training done. We do not go live on a maybe.
Cut over
The switch itself, scheduled for the quietest point in your week.
First week
On hand, adjusting, answering.
First month end
Through the close with you, then handover.