Knowledge base

Answers to the questions our support desk is asked most. If the answer is not here, the desk is a click away and a person reads every ticket.

Browse by topic

Resetting a password, a PIN that stopped working, and what to do when someone leaves and their account has to go with them.

Adding staff, changing what a role can reach, and why a menu item is missing for one person and not another.

Where invoices come from, changing a plan, and what happens to your data if you stop paying.

The templates we accept, the errors an import throws most often, and how to check it landed correctly.

Receipt printers, card machines, tablets and the settings that trip people up on a first install.

Which report answers which question, and how to get the numbers out in a format your accountant will accept.

For something that is broken or behaving in a way it should not.

For invoices, plans and payment questions.

For when the answer is that nobody was shown how, which is more often than people admit.